Our work
Flagship work for a multi-branch South African retailer, Sophia, the AI assistant that answers its customers on WhatsApp, and products our own team has built.
Flagship client
Dozens of stores, urban and rural, serving middle to lower LSM customers. Synchrotech builds and supports the systems behind the group's stokvel savings programme, its online deposits and its customer promotions.
The customer account management system behind a stokvel savings programme. Member, card and group accounts in one place instead of spreadsheets and disconnected tools, a transaction ledger, deposits and PIN-secured redemptions in branch, and a head office back office. Integrated with the point of sale in every branch, so a deposit or a redemption lands in the same ledger head office reports on.
Read the stokvel savings platform case study
Members top up their savings card from anywhere, with no queue, no fee and no minimum. The money lands on the same account the branch reads, so a top up made at home can be spent in store. In English and isiZulu, data-light, for entry-level phones on prepaid data. In client testing
Illustrative
Every spin wins a voucher from a daily pool. Four details, one spin, and a voucher by SMS spent at any branch. One voucher per person per 48 hours, enforced against the ID number, with a live winners board showing names masked and the pool as it is issued.
Our own product
An AI customer assistant we build, own and run. It is in production for a multi-branch South African retailer, answering questions on WhatsApp in English and isiZulu, day and night, on the business's behalf.
Illustrative
5.59m
Campaign messages sent
161 campaigns since November 2024
104 556
Opted-in contacts
Reachable in a single send
96%
Of replies written by AI
Measured on a 240 000 message sample
Built by our team
Alongside client systems, our team builds and runs its own products. They are live and free to use, so you can judge our work for yourself.
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